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Entry Level IT Specialist

  • Anywhere

Compensation: $20 – 21/hrThis position is remote / work from home but candidates must be local to the Baltimore, MD, area. We are seeking a motivated and enthusiastic Entry-Level IT Support Specialist to join our team. The ideal candidate will have a bachelor’s degree in computer science or a related field and a passion for technology. This position offers an excellent opportunity for career growth and professional development in the IT industry.

Responsibilities

Provide technical support to end-users via phone, email, or in-person.
Troubleshoot hardware and software issues, including operating systems, applications, and peripherals.
Install, configure, and maintain computer systems and software.
Assist with network setup and maintenance, including routers, switches, and firewalls.
Collaborate with team members to resolve complex technical issues.
Document and maintain accurate records of support tickets and resolutions.
Stay current with industry trends and technologies to enhance technical knowledge and skills.
Provide training and guidance to end-users on IT-related topics.

Requirements

Bachelor’s degree in computer science, information technology, or a related field.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with Windows and Mac operating systems.
Basic knowledge of networking concepts.
Customer service-oriented mindset.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus but not required.

Originally posted on Himalayas

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