Engineering Manager (M3)

  • Anywhere

​​See yourself at Twilio.

Join the team as our next Software Engineering Manager on Twilio’s Segment Predictions team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to grow and evolve CustomerAI at Twilio Segment. Twilio Segment’s market leading customer data platform (CDP) enables businesses to capture, analyze and act on customer signals in real-time across all channels. Working in tandem with Segment’s ‘golden customer profile,’ generative and predictive AI will streamline ideation and execution of campaigns while curating high-quality, bespoke experiences..

In this role, you will be building 0 to 1 products with fast iteration cycles working cross-functionally with backend engineers, ml engineers, product managers and designers to align on scope and design.

You will need to understand and articulate the trade-offs between new functionality and stability. You will need to persuade all involved to make the right architectural and design choices for the long term technical and financial health of the product.


In this role, you will:

Lead a team of backend and full stack engineers to build, deploy, and iterate on customer facing AI applications in partnership with other Intelligence teams.
Set the technical vision for your team and be accountable for team plans and deliverables.
Grow and develop an incredible team of hardworking and motivated engineers with individual ownership and impact.
Ensure your team delivers extraordinary output, and continuously seeks ways to make an impact.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


BS in a relevant field or related work experience.
8+ years of hands-on experience building production grade systems.
3+ years of engineering management experience.
The ability to communicate well. You can explain technical concepts to product managers, other engineers, and support teams.
Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.
Proven software engineering skills across languages such as JavaScript, Python, Go.


Experience or interest in building predictive or generative AI products.
Experience working in a geographically distributed team.


This role will be located in our India working remotely.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Originally posted on Himalayas

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