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Customer Experience Rep.

  • Anywhere

We are looking for a Customer experience rep. to join our team!

At CropX, we’re driven by the mission to build the most trusted, easy-to-use, and comprehensive agronomic farm management platform in the world, helping farmers and ag businesses grow more profitable and sustainable.

Responsibilities and expectations:

Communicate with customers via phone, email and chat.
Quickly build rapport and respond to incoming queries or issues in a professional, compassionate manner.
Establish regular communication with customers during their lifecycle touchpoints, maintaining engagement and customer satisfaction. Lifecycle touchpoints include onboarding and subscription renewals.
Collaborate with Customer Experience team and Territory Managers to identify upsell and renewal opportunities with existing customers, and make it happen!
Assist with order and returns processing, providing invoices and up-to-date balances.
Develop and maintain comprehensive knowledge of the CropX product suite.
Comfortably coach customers on how to leverage the CropX platform, whether in one-on-one calls or webinars.
Find creative and resourceful solutions and think outside the box when faced with new issues.
Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority.

Requirements

Agricultural background strongly preferred.
Excellent written and verbal communication skills.
Minimum 1-2 years’ experience in a customer service setting.
Proficiency in Microsoft Office programs (specifically Outlook, Excel and Word). Experience with CRMs is a plus.
Ability to work in a team environment with remote members, building trust quickly because you are authentic, direct, and have strong empathy for customers.
Excel in a fast-paced and changing environment.
Able to prioritize and multi-task to meet various deadlines and customer expectations.
Self-starter with demonstrated initiative and commitment to high-quality work.
Confident presenting complex solutions in a way that inspires your audience.
Technical capability/background, strong preference for BSc in a technical field.

Originally posted on Himalayas

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